APEC Workshop on Implementation of Online Dispute Resolution (ODR) in APEC Economies, including through the APEC ODR Collaborative Framework

This report presents a summary of the APEC Workshop on Implementation of Online Dispute Resolution (ODR) in APEC Economies, including through the APEC ODR Collaborative Framework held 25-27 January in Tokyo, Japan. Sixty participants across APEC attended the workshop, with 35 speakers from 14 APEC economies and the World Bank. The workshop:

1.     reviewed  the implementation of the Collaborative Framework, including the successful operation of partnering ODR Providers; 

2.     reviewed economies' favorable legal frameworks for implementing ODR; 

3.     provided capacity-building for economies considering opting into the Collaborative Framework;

4.     explored economies’ use of ODR for domestic dispute resolution, including in the courts, and innovations in ODR;

5.     encouraged ODR providers to partner with APEC under the Collaborative Framework;

6.     supported promotion of the Collaborative Framework including encouraging businesses, including MSMEs, to use ODR; and

7.     further refined and reviewed the implementation of the Collaborative Framework, including its application to business-to-consumer transactions.